Refund policy

At Glowlicious, every piece is carefully checked and packed before it leaves us. If something isn't right, here's how we make it right.

1. Exchanges within 24 hours You can request an exchange within 24 hours of receiving your order. The item must be unworn, undamaged and in its original packaging. Exchanges are for an item of equal value.

2. No refunds We don't offer refunds or cancellations after delivery, except when the issue is on our side (see point 4).

3. Personalized and engraved pieces Engraved and custom pieces are made just for you, so they can't be exchanged unless there's a mistake on our side.

4. When the mistake is ours If you receive a damaged, defective or incorrect item, or your engraving doesn't match what you ordered, contact us within 24 hours with your order number and a photo. We'll replace it at no cost, or refund you if a replacement isn't possible. We take full responsibility.

5. How to request an exchange Message us on WhatsApp at +961 71 310 998 or email getglowlicious@gmail.com with your order number and photos of the item.

6. Delivery fees for exchanges If the exchange is for a reason on our side, we cover all delivery fees. Otherwise, the delivery fee for the exchange is paid by the customer.