At Glowlicious, we want you to love your purchase. If you’re not completely satisfied with your order, we’re here to help. Please review our refund policy below:

1. Eligibility for Refunds
We accept refunds for items that are unused, undamaged, and in their original packaging. If you’ve received a defective or incorrect item, please contact us immediately for assistance.

2. Refund Process
To request a refund, please contact us within 24hrs of receiving your order. Once we receive your request, we’ll guide you through the process, which includes providing the original order number and photos of the item(s) if applicable.

3. Non-Refundable Items
Certain items, such as customized products or final sale items, are not eligible for a refund. Please ensure you review product details before making your purchase.

4. Return Shipping
For eligible refunds, customers are responsible for the return shipping fees unless the item is defective or incorrect. We recommend using a tracked shipping service to return items as we cannot guarantee receipt of returned products.

5. Refund Processing Time
Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to appear in your account depending on your bank or payment provider.

6. Exchange Option
If you prefer an exchange instead of a refund, please let us know when you contact us. We will be happy to arrange an exchange for an item of equal value.

7. Damaged or Incorrect Items
If you’ve received a damaged or incorrect item, please contact us immediately at [your email address] with your order number and photos. We’ll make it right by offering a full refund or exchange.